ESI provides detailed reporting and dashboards to our clients. Our reports include turnaround time, accuracy rates, and additional document processing metrics. This allows our clients to have full transparency and oversight of our performance. We believe transparency creates TRUST, and we believe TRUST is integral to a strong relationship.
Step 1: Image Capture
(Scan / Fax / Email / Electronic Storage)
Your site staff or external sources electronically provide the documents to be filed without the need to separate or label any records prior to scanning. Allow ESI to do the rest. It really is that easy!
Step 2: Indexing of Documents
ESI identifies the patient, document type, encounter and any additional patient identifiers required to index the documents directly into your EHR or document management software. Additional workflow steps such as document routing/tasking, order completion, and discreet clinical data entry can be performed as well upon request.
Step 3: Quality Assurance
The ESI audit team performs validation of indexed documents filed to ensure a maintained accuracy rate of 99.9%. Audits include verifying the documents are filed appropriately by patient, document type, service date and any additional workflow steps performed.
Step 4: Commit
After audit, ESI commits the indexed medical records into your EHR.